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No “up selling” just an honest to goodness old
fashioned way of doing business. Jay, the owner originally came out and evaluated our needs for our condo. Any questions or issues are immediately resolved by phone or an appointment is scheduled. I’m very grateful to the company for putting me at ease. Thank you to everyone who has helped make
this a overall great experience. From:DM W.
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Video and Audio QualityWhen someone calls at your door, the video doorbell is only as good as the video and audio in the call. For video, we used a video test chart to evaluate clarity in daytime and nighttime conditions, giving scores based on which portions of the chart were easy to read. Every unit we tested produced great results, though the Ring Doorbell Pro had the best video quality overall. To a lesser extent, we also
examined effective field of view and whether the video filled the screen. For example, the video doorbells from Ring each have a wide field of view, but the video has a fish eye effect that doesn't fill the whole screen and distorts the image around the edge. While it's not a huge problem for most people, some users, including us, might prefer fullscreen video. For audio quality, we gave pass/fail scores based on how clear and loud a call was on the mobile app as well as the built in speaker on each unit. Although there were small differences in audio quality, we found each unit sufficient for brief conversations with someone at the door. Ease of InstallationMore than anything else, easy installation relies on what comes in the box with the smart doorbell. We gave higher scores to products that come with printed instructions, screwdrivers, masonry drill bits, levels, battery chargers and extra parts where applicable. Ring is the only company that met all of these requirements, setting a high standard for the competition.
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It sends cops scripted talking points to publish on social media and canned outreach messages to post on
Neighbors. The company also asks police departments to sign confidential agreements, which often include a clause promising not to issue public statements about Ring before they are first vetted by Ring itself. “The relationship between the company and the police departments doesn’t necessarily seem to be completely about public safety,” says Dave Maass, a senior investigative researcher at the Electronic Frontier Foundation. “They seem to be enlisting law enforcement in a sort of sales role. ”When police departments go even slightly off script, Ring pushes back. In April, the Bloomfield Police Department in New Jersey announced it was partnering with Ring and published a press release on social media that, according to documents obtained from another public records request, appeared to be almost entirely written by the company. The only parts that weren’t taken from Ring directly were quotes attributed to Bloomfield’s mayor, Michael Venezia, and its public safety director, Samuel DeMaio. Still, a member of Ring’s public relations team emailed the department after its announcement, asking for several corrections to be made, like ensuring Ring was always capitalized and its Neighbors app was mentioned by name. Once a police department has access to Ring’s portal, officers can use it to request video footage from local Ring camera owners. The request email uses a template largely written by Ring, although police
specify the time frame and geographic area they are looking for, as well as add a custom message. Police don’t need to obtain a warrant to send a request, and citizens aren’t under any legal obligation to hand over their recordings.